The following information outlines the Super SA policy relating to the privacy and security of your personal and other information when you visit the Super SA website. This privacy and security statement applies only to the Super SA website, including the secure member area.
The Super SA website operates in compliance with the Government of South Australia's Information Privacy Principles (IPP), a copy of which can be obtained at: http://www.premcab.sa.gov.au/pdf/circulars/pc12_privacy.pdf
Super SA site administrators protect and handle your personal information in accordance with the IPP, and your personal information will not be disclosed to a third party, except in accordance with the Disclosure of Personal Information principle outlined in the IPP.
Super SA is responsible for the privacy and security of information while it is collected, stored or passing through the Super SA website. Other Government of South Australia Agencies and Instrumentalities are responsible for the privacy and security of information collected, stored or passing through their own websites.
Session information collection
Users visiting the Super SA website will have the following information collected during each session that they visit the Super SA website:
- Log file data including - Internet protocol (IP) addresses, browser type, Internet service provider (ISP), referrers, entry pages, exit pages, navigation paths, operating system type, date & time stamp and geographic reports. This log file data is not linked to personally identifiable information.
- When you log into the secure member areas of the website (My Account and My Future), your Super Identification number and which pages you visit are recorded. This information is used for statistical analysis to assist Super SA to provide better services to you.
Protecting your account details and password selection
You are responsible for keeping your account details secure. Protect your password and keep it secret. Super SA accepts no responsibility for unauthorised access to your account.
Here are some tips for creating a secure password.
Avoid sharing your password, and avoid using the same password in more than one place. If someone should happen to guess one of your passwords, you don't want them to be able to use it in a number of places.
Avoid selecting a password that consists of repeated, ascending or descending numbers, or numbers that are associated with your birth date, member number or an alphabetic code which is a recognisable part of your name.
If you record your password, store it in a safe place, separate from your member number and change your password regularly.
If you suspect that your password has become known to a third party, go to the secure member area of the Super SA website to reset your password.
Verify the site
With the threat of phishing and hoax websites designed to steal your login details, it is important to ensure you are accessing the genuine Super SA website. Follow these simple steps.
Always try to access the Super SA website by typing "m.supersa.sa.gov.au" into a new browser window. You may set a bookmark (or favourite) after doing this to save you time when returning to the website.
Ensure the address bar reads m.supersa.sa.gov.au.
When signing into the secure member area of the Super SA website, ensure that there is a padlock icon.
When you successfully sign in to the Super SA website, ensure you are greeted by your full name and member number in the top right banner on the ‘My Details’ screen; this will verify that you are using the correct Super SA website.
If you see any unusual changes to the Super SA website, such as suspicious questions appearing asking for confidential information, please contact us on 1300 369 315, between 9am and 4pm, Monday to Friday.
Protect your identity
Phishing is a term used to describe the method used by criminals to lure customers into disclosing their login and other personal details by sending out hoax emails linking to fake websites. These emails look like they came from Super SA, but they did not, and clicking on the link inside the email may take you to a fake website or install malicious software onto your computer. If you are unsure about an email you have received, you can contact us on 1300 369 315, between 9am and 4pm, Monday to Friday.
To help protect yourself against phishing, follow these guidelines:
Don't click on links or attachments in emails that you were not expecting
Don't provide any login details or personal information in response to an email
Always access the Super SA website by typing supersa.sa.gov.au into a new browser window (or use your favourites menu) and clicking on the sign in button.
Super SA will never send you an email instructing you to click on a link to access your member details. We will also never ask for your login details or any personal information via email or SMS.
The content of the Super SA Privacy Statement may be updated from time to time, so we suggest that when you next return to the Super SA mobile website, you carefully read the information provided on this page again.